- Effective date: May 1st 2026
- Version: 1.0
- Governed under the laws of Canada (Province of Québec)
These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“User”) and Vie Privée Inc. (“Vie Privée”, “we”, “us”, or “our”), a company incorporated under Canadian law. By accessing, registering for, or using any Vie Privée product or service — including but not limited to Signatures, Keyrings, Profiler, Navigate, or any future offering — you agree to be bound by these Terms. If you do not agree, do not use our services.
These Terms apply to all users, including individuals on free or paid tiers, and organizations on enterprise or dedicated-tenancy plans. Separate Data Processing Agreements (DPAs) may apply to enterprise customers subject to GDPR, SOC 2, or ISO 27001 compliance requirements.
1. — DEFINITIONS
Key Terms
Service(s): All software, applications, APIs, platforms, and content provided by Vie Privée, including but not limited to Signatures, Keyrings, Profiler, and Navigate.
User Content: Any data, documents, credentials, files, or information you submit to or process through our Services.
Ciphertext: Encrypted data stored on Vie Privée servers. We hold only ciphertext. Encryption keys never leave devices under your control. Zero-Knowledge Architecture: A system design in which Vie Privée is technically incapable of accessing the plaintext of your User Content. Account: Your registered user profile, associated subscription, and access credentials for Vie Privée Services.
Enterprise Customer: An organization accessing Services under a per-seat, dedicated-tenancy, or institutional agreement.
2. — ELIGIBILITY & ACCOUNTS
Who Can Use Our Services
You must be at least 16 years of age to create an account and use our Services. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
You are responsible for maintaining the confidentiality of your account credentials. Because of our zero-knowledge architecture, Vie Privée cannot recover your encryption keys or decrypt your data if you lose access. You are solely responsible for backup and key management. You must provide accurate registration information. You may not impersonate another person or organization, or create accounts for the purpose of abusing, circumventing, or testing our systems without written authorization.
Note: Enterprise Customers are additionally bound by their executed Order Forms and, where applicable, a Data Processing Agreement (DPA).
3. — ACCEPTABLE USE
What You May and May Not Do
You may use our Services for any lawful purpose consistent with these Terms. You may not use our Services to transmit, store, or process content that is unlawful, abusive, fraudulent, or that infringes the intellectual property rights of others.
You may not attempt to reverse-engineer, decompile, or disassemble any non-open-source components of our Services. Client-side code is open-source; server-side infrastructure is proprietary. You may not use our Services to conduct unauthorized penetration testing, vulnerability scanning, or interference with our infrastructure. Responsible disclosure requests should be directed to our published security contact.
Vie Privée reserves the right to suspend or terminate access if we have reasonable grounds to believe a violation of these Terms has occurred, with notice provided where legally permissible.
4. — SUBSCRIPTIONS & PAYMENT
Pricing, Billing, and Cancellation
Vie Privée offers free tiers for individual users and paid tiers for individuals and organizations. Paid subscriptions are billed on a monthly or annual basis, as selected at the time of purchase.
Prices are listed exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed by your jurisdiction. Enterprise pricing is established via Order Form.
Subscriptions renew automatically at the end of each billing period unless cancelled. You may cancel at any time through your account settings. Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time on monthly plans.
Annual plans cancelled within 14 days of initial purchase are eligible for a full refund. After 14 days, no refund is issued for annual plans, but access continues until the end of the paid period.
We reserve the right to modify pricing with 30 days written notice. Continued use after the notice period constitutes acceptance of the new pricing.
Note: We do not accept advertising revenue and do not monetize user data. Our sole revenue sources are subscriptions and enterprise licensing.
5. — DATA, PRIVACY & ENCRYPTION
How We Handle Your Information
Vie Privée operates under a strict zero-knowledge architecture. We store only ciphertext on our servers. Encryption keys are generated on and remain on devices under your control. We are technically incapable of reading your User Content.
We collect only the minimum data necessary to operate our Services: account identifiers, subscription status, and operational telemetry required for service integrity. We do not collect behavioral data, browsing profiles, or any data for advertising purposes.
We do not sell, rent, share, or otherwise transfer your personal data to third parties, except as strictly required to operate our Services (e.g., payment processors) or as compelled by a lawful legal order. Our transparency page discloses all subprocessors and their legal bases.
Data residency is configurable. Individual users may select Canadian or European regions. Enterprise customers may pin data to Canada (CA), France (FR), or Switzerland (CH). Residency selection is binding on our infrastructure. Upon account deletion, your data is destroyed immediately and completely. There is no 30-day grace period, no anonymized retention, and no backup copies. Deletion is irreversible.
Our full Privacy Policy is available at vieprivee.io/privacy and is incorporated into these Terms by reference.
GDPR Users: You hold the rights of access, rectification, erasure, portability, and objection. Exercise them through your account settings or by contacting us at privacy@mail.vieprivee.io.
We publish a quarterly warrant canary and transparency report disclosing the number and nature of any legal orders received.
6. — INTELLECTUAL PROPERTY
Ownership and Licenses
Vie Privée retains all intellectual property rights in its Services, including software, design, trademarks, and documentation, except where explicitly open-sourced. Our client-side code is published under the applicable open-source license stated in each repository.
You retain full ownership of your User Content. By submitting content to our Services, you grant Vie Privée a limited, non-exclusive, non-transferable license solely to process and store your encrypted content as required to provide the Services. This license terminates upon account deletion.
You may not use Vie Privée’s trademarks, trade names, or branding without prior written consent.
7. — AVAILABILITY & WARRANTIES
Service Levels and Disclaimers
Vie Privée aims to provide reliable, high-availability Services, but does not guarantee uninterrupted or error-free operation. Scheduled and emergency maintenance may result in temporary unavailability.
Our Services are provided “as is” and “as available.” To the fullest extent permitted by applicable law, Vie Privée disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
Because our architecture is zero-knowledge, Vie Privée cannot recover data lost due to user error, lost credentials, or device failure. You are solely responsible for maintaining backups of any data you cannot afford to lose.
Enterprise Customers: With signed SLAs, you are governed by the uptime and support commitments specified in your Order Form, which take precedence over this section.
8. — LIMITATION OF LIABILITY
Liability Cap and Exclusions
To the fullest extent permitted by applicable law, Vie Privée’s total aggregate liability to you for any claim arising out of or relating to these Terms or the Services shall not exceed the greater of:
- (a) the total fees paid by you to Vie Privée in the twelve (12) months preceding the claim, or
- (b) CAD $100.
In no event shall Vie Privée be liable for indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, or loss of profits, even if advised of the possibility of such damages.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.
9. — TERMINATION
Ending the Relationship
You may terminate your account at any time through your account settings. Upon termination, your data is immediately and permanently destroyed.
Vie Privée may suspend or terminate your account with notice if you materially breach these Terms and fail to cure the breach within 10 days of notification, or immediately if the breach is not curable, involves unlawful activity, or poses a security risk to other users.
Sections relating to intellectual property, limitation of liability, governing law, and dispute resolution survive termination.
10. — GOVERNING LAW & DISPUTES
Jurisdiction and Resolution
These Terms are governed by and construed in accordance with the laws of the Province of Québec and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Any dispute arising out of or relating to these Terms shall first be submitted to good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to binding arbitration in Montréal, Québec, under the arbitration rules of the Canadian Arbitration Association, conducted in English or French at the claimant’s election.
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm.
If you are a consumer resident in the European Union, you retain the right to bring proceedings before the courts of your country of residence.
11. — CHANGES TO THESE TERMS
How We Notify You of Updates
We may update these Terms from time to time. When we do, we will update the effective date at the top of this document and notify registered users via the email address associated with their account at least 30 days before material changes take effect.
If you continue to use our Services after the effective date of revised Terms, you are deemed to have accepted the changes. If you do not agree to the revised Terms, you must stop using the Services and delete your account before the effective date.
12. — GENERAL PROVISIONS
Miscellaneous
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
These Terms, together with our Privacy Policy and any applicable Order Form or DPA, constitute the entire agreement between you and Vie Privée with respect to the subject matter herein.
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of substantially all of our assets, provided we notify you and your rights are not materially diminished.
CONTACT
Questions, Legal Notices & Privacy Requests:
- General inquiries: hello@mail.vieprivee.io
- Privacy and data requests: privacy@mail.vieprivee.io
- Security disclosures: security@mail.vieprivee.io